Online Video Viewing

The Videos “Customer Service at the Library” and “Customer Service for Municipalities” are available for employee viewing and downloading, anywhere, and anytime under an affordable license agreement (1 or 3 years). License fees are based on the number of employees (users), and there are no limits on the number of views during the term of the agreement.

  
 


Customer Service at the Library
Preview

  
Customer Service for Municipalities
Preview
 

Please fill out our contact form to learn more about our online training options.
  
Contact Us
 

 

1-Hour Customer Service Webinars for Libraries and Municipalities-$499

Webinar Summary  

These customer service webinars are recommended for any staff member who interacts with customers on a regular basis. They deal specifically with attitudes and actions for cultivating customer loyalty with both internal and external customers, and offer specific tools to help make the customer interaction a meaningful and memorable experience.

Learning Objectives

  • Build awareness of customer needs and wants, and the criteria by which they evaluate service performance.
  • Offer tools for improving effectiveness with customers and coworkers.
  • Provide tips for enhancing personal communication via telephone and email.

Topics include:

  • Why People Stop Coming Back
  • How Customers Evaluate Service
  • Healthy Attitudes vs Deadly Attitudes
  • The Impact of Words-- Words to Use vs Words to Lose
  • The Power of a Smile
  • The Value of Thank You
  • Customer MAGIC (Making a Good Impression Counts)

 

Please fill out our contact form to learn more about our webinar training options.
  
Contact Us